Weekly steps to keep your device and service running smoothly.
1
To help maintain your device’s performance and extend its lifespan, please properly exit all applications when you are finished viewing and power off your device daily. These simple steps help prevent unnecessary strain, reduce performance issues, and protect the overall integrity of your device.
2
To help keep your Supreme application running smoothly, please clear the application’s cache once a week. Regular cache maintenance helps reduce buffering, prevent performance issues, and provide a better viewing experience.
Was this guide helpful?
Fire TV Stick
Installing Downloader & SupremeMate 2.0
This video shows you how to install downloader and our SupremeMate 2.0 appliaction.
1
Follow these steps to install the Downloader app and SupremeMate on your Amazon Fire Stick.
2
Step 1: Search for Downloader
3
From the Fire Stick home screen, select Find/Search.
4
Type Downloader using the on-screen keyboard.
5
Select Downloader from the search results.
6
Step 2: Install Downloader
7
Select the Downloader app.
8
Select Download or Get.
9
Wait for Downloader to finish installing.
10
Open Downloader.
11
Step 3: Allow Downloader Permissions
12
When Downloader opens for the first time:
13
A message may appear asking Downloader for permission to access files on your device.
14
Select Allow.
15
Continue through any introductory messages until you reach the Downloader home screen.
16
Step 4: Enable Install Unknown Apps
17
Your Fire Stick must allow Downloader to install applications that aren't from the Amazon Appstore.
18
Go to Settings on your Fire Stick.
19
Select My Fire TV.
20
Select Developer Options.
21
Select Install Unknown Apps.
22
Find Downloader.
23
Change Downloader to ON.
24
Note: If you don't see Developer Options, go to Settings → My Fire TV → About. Highlight your Fire TV device name and press the Select/OK button 7 times. Developer Options should then become available.
25
Step 5: Return to Downloader
26
Open the Downloader app again.
27
Select the URL/code entry box on the Downloader home screen.
28
Step 6: Enter the SupremeMate Download Code
29
Enter:
30
9283692
31
Then select Go.
32
Downloader will connect to the download page and begin redirecting you to the SupremeMate installation file.
33
Step 7: Download SupremeMate
34
Allow the download page to finish loading.
35
The SupremeMate APK should begin downloading.
36
Wait until the Fire Stick displays the installation screen.
37
Step 8: Install SupremeMate
38
When the SupremeMate 2.0 installation screen appears:
39
Select Install.
40
Wait for the installation to complete.
41
Select Done or Open.
42
Step 9: Find SupremeMate
43
If you selected Done:
44
Return to the Fire Stick home screen.
45
Open Your Apps & Channels.
46
Locate the SupremeMate icon.
47
You can move SupremeMate toward the front of your apps list for easier access.
48
Step 10: Open SupremeMate
49
Select the SupremeMate app.
50
Wait for the app to load.
51
SupremeMate will begin processing the available playlist information, including channels, movies, and shows.
52
Allow this process to finish before using the app.
Was this guide helpful?
Fire TV Stick
How to search and add favorites- SupremeMate 2.0
This video shows you how to search for content and add live channels to your favorites on the SupremeMate 2.0 app.
1
Step 1: Open SupremeMate
2
Open the SupremeMate app.
3
Wait for the app to finish loading.
4
From the main screen, use your remote to navigate through the available options.
5
Step 2: Open Search
6
Navigate to the Search icon (magnifying glass) on the left side of the screen.
7
Press OK/Select on your remote.
8
The search screen will open.
9
Step 3: Enter What You Want to Find
10
Use the on-screen keyboard to enter the name of the content you're looking for.
11
You do not have to type the entire name. SupremeMate will begin displaying matching results as you type.
12
For example, the video demonstrates searching for content by entering keywords such as “New York.”
13
Tip: Fire Stick users may also see an option to scan a QR code and use their phone to make typing easier.
14
Step 4: Review Your Search Results
15
SupremeMate organizes matching results into sections such as:
16
Movies
17
Shows
18
TV/Channels
19
Use your remote to navigate through the available results.
20
Step 5: Return to Live TV
21
To add a live TV channel to your Favorites:
22
Navigate to the TV section.
23
Select the category containing the channel you want.
24
In the video, USA | SPORTS is used as an example.
25
Navigate through the channel guide until you find the desired channel.
26
Step 6: Highlight the Channel
27
Use the directional buttons on your remote to highlight the channel you want to save.
28
You do not need to begin watching the channel first.
29
Keep the desired channel highlighted in the TV guide.
30
Step 7: Add the Channel to Favorites
31
With the channel highlighted, use the remote's favorite function as demonstrated in the video.
32
Once successful, SupremeMate displays:
33
“Added to Favorites”
34
This confirms that the channel has been saved.
35
Step 8: Open Your Favorites
36
Navigate back to the channel category menu.
37
Select Favorites at the top of the category list.
38
Your saved channels will appear here.
39
You can now access your most-used channels without searching through all of the available categories.
40
Quick Tip
41
Use Favorites for the channels you watch regularly, such as local channels, sports networks, news channels, and other frequently watched stations. This makes navigating SupremeMate much faster.
Was this guide helpful?
All devices
Buffering or freezing
Video pauses, skips, or takes too long to load.
1
Exit your Supreme app completely.
2
Restart your streaming device and your modem/router.
3
Clear Your device/app caches
4
Close unused apps, reopen Supreme Mate or SupremeView and try the channel again.
5
If one channel buffers, try another channel in the same category.
Was this guide helpful?
All devices
App will not open
Supreme TV closes, crashes, or stays on a blank screen.
1
Force stop the Supreme TV app.
2
Clear the app cache—do not clear data unless support instructs you to.
3
Restart the device.
4
Open Supreme TV and try again.
5
If it still fails, check for a device software update.
Was this guide helpful?
All devices
Clear the app cache
Refresh temporary app files without deleting your login.
1
Open Settings on your device.
2
Choose Apps, then select Supreme TV.
3
Choose Force stop.
4
Select Storage & cache or Clear cache.
5
Open Supreme TV again.
Was this guide helpful?
All devices
No sound
The picture works, but you cannot hear audio.
1
Make sure the TV and streaming-device volume are not muted.
2
Change to another channel to test the audio.
3
Unplug and reconnect the HDMI cable.
4
Restart the streaming device and TV.
5
In device settings, set audio output to Auto or PCM if available.
Was this guide helpful?
All devices
Black screen or no picture
The TV shows no video or loses the HDMI signal.
1
Confirm the TV is on the correct HDMI input.
2
Disconnect and firmly reconnect the HDMI cable.
3
Try another HDMI port on the TV.
4
Unplug device power for 30 seconds, then reconnect it.
5
Use the original power adapter whenever possible.
Was this guide helpful?
All devices
Remote not responding
Buttons do not work or the remote has disconnected.
1
Replace or reseat the batteries.
2
Move within 10 feet of the device.
3
Restart the streaming device.
4
Use the device's pairing instructions to reconnect the remote.
5
Remove nearby objects that may block the signal.
Was this guide helpful?
All devices
Login or authorization error
Your account details are rejected or access has expired.
1
Check that the username and password are entered exactly.
2
Confirm there are no spaces before or after either entry.
3
Restart the app and try once more.
4
Do not repeatedly change account settings.
5
Contact Supreme TV support if the message continues.
